Human error is inevitable. Build resilient systems assuming it will happen.

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In IT infrastructure, maintaining a strict security posture and operational resilience is paramount. Every change is subject to scrutiny, security is built in layers, access controls are strictly governed, and risk appetite is usually conservative. And yet, despite all of this, incidents can still occur. When they do, there’s a natural tendency to look at … Read more

A career journey reflection

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Looking back at my blog, there’s a monumental gap between 2020 and now. This feels like a good opportunity to reflect on my career journey. I’d come a long way from my humble beginnings of having never touched a Cloud platform before joining Claranet. A brief backstory: I joined as a junior into a team … Read more

Detroit: Become Human’s recent media impact

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Tonight, I have finished probably one of the best games that I’ve played in the past two years, Detroit: Become Human.

The story is well layered and follows 3 protagonists on their journey to achieve freedom. Markus, coming from a home of a wealthy artist in Lance Henriksen’s Carl Manfred. Markus and Carl have a father/son relationship, despite Markus being an android.

Kara, who is an AX400 android model designed to take care of children and household duties (cooking, cleaning, etc)

Connor, a specialist range of android designed to assist in Police investigations – who is hunting deviant androids (think Ryan Gosling’s character in Blade Runner 2049)

There are a number of important topics and themes covered in the game such as racism, (sexual) minorities, biased media coverage and fear mongering. In this article in particular I wanted to write about Kara, and some of the media coverage that has been garnering attention to the game.

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What I’ve been up to since…

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It’ s been a long, long time since I last posted on here. There’s a good reason for that. I’ve started a new job working in DevOps. A lot of my friends will know that’s the direction I was aiming for, though I was quite a way away from having the necessary experience to make … Read more

Windows 10 – Settings can’t be opened using the Built-in Administrator account

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The Windows 10 rollouts from Microsoft has finally picked up traction. My opinion of Windows 10 has greatly improved due to the cross-platform availability of XBOX One games. However, due to the adoption of an app-like structure, this has posed it’s own problems. You may find that you’re not able to open built-in programs that … Read more

Why automation is the best remedy for your overworked helpdesk

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It’s a known fact that helpdesks are overwhelmed and the retention rate of helpdesk staff can be as low as 50%. Good managers will identify why this is and take steps to correct it – providing benefits, better salaries, or training opportunities. There is also another big – and preventable – cause of helpdesk turnover, and that’s the sheer quantity of mundane and repetitive tasks in addition to legitimate support calls, that can cause them to feel overwhelmed if there’s a high volume of tickets that need to be worked on. These tasks can vary from company to company but some examples could be:

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