Steven Datt

Category: IT

  • Sync WSUS with Windows Update via Powershell

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    Steven
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    This is a post I’ve been meaning to write for a while, and here I’ll explain some of the basic methods and commands to manage WSUS solely through Powershell. No one really wants to be logging onto machines unecessarily with RDP, and these have been personally useful to me when customers have had insane hoops…

  • Why automation is the best remedy for your overworked helpdesk

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    Steven
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    It’s a known fact that helpdesks are overwhelmed and the retention rate of helpdesk staff can be as low as 50%. Good managers will identify why this is and take steps to correct it – providing benefits, better salaries, or training opportunities. There is also another big – and preventable – cause of helpdesk turnover,…