It’s a known fact that helpdesks are overwhelmed and the retention rate of helpdesk staff can be as low as 50%. Good managers will identify why this is and take steps to correct it – providing benefits, better salaries, or training opportunities. There is also another big – and preventable – cause of helpdesk turnover, and that’s the sheer quantity of mundane and repetitive tasks in addition to legitimate support calls, that can cause them to feel overwhelmed if there’s a high volume of tickets that need to be worked on. These tasks can vary from company to company but some examples could be:
Sync WSUS with Windows Update via Powershell
This is a post I’ve been meaning to write for a while, and here I’ll explain some of the basic methods and commands to manage WSUS solely through Powershell. No one really wants to be logging onto machines unecessarily with RDP, and these have been personally useful to me when customers have had insane hoops … Read more