It’s a known fact that helpdesks are overwhelmed and the retention rate of helpdesk staff can be as low as 50%. Good managers will identify why this is and take steps to correct it – providing benefits, better salaries, or training opportunities. There is also another big – and preventable – cause of helpdesk turnover, and that’s the sheer quantity of mundane and repetitive tasks in addition to legitimate support calls, that can cause them to feel overwhelmed if there’s a high volume of tickets that need to be worked on. These tasks can vary from company to company but some examples could be: